General Terms and Conditions of nextlevl research GmbH Burggrafendamm 38 27753 Delmenhorst Germany Part I – General Provisions §1 Scope of Application (1) If you (hereinafter referred to as the “Client”) subscribe to newsletters or mailings, use services provided by us, enter into consulting or coaching agreements with us, or book seminars or events offered by us, the exclusive application of these General Terms and Conditions (GTC) of nextlevl research GmbH, Burggrafendamm 38, 27753 Delmenhorst (hereinafter referred to as “nextlevl”) shall apply. Use of our services without prior acceptance of these GTC is not permitted. (2) Prior to using our services, you confirm that you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and that you use our services exclusively for the purpose of establishing or expanding your commercial or self-employed activities. (3) All agreements concluded between you and us in connection with a contract arise from these terms and conditions and any individual agreements made with you. (4) The version of these GTC valid at the time prior to using our services shall apply. (5) Deviating terms and conditions of the Client shall not be accepted. This shall also apply if we do not expressly object to their inclusion. §2 Subject Matter of the Contract (1) We offer our clients, in particular, coaching, seminars and consulting services delivered through various formats, including multimedia, video-based sessions, telephone consultations and on-site services. Depending on the booking, coaching and consulting services may be standardized or individualized. The specific scope of services results from the respective offer. (2) We provide services to the Client in the areas of personnel recruitment and business consulting. Unless explicitly agreed otherwise in writing, we do not owe the production of a specific result. We may only forecast the success of certain measures based on experience. The Client acknowledges that such success is not guaranteed. If separate remuneration is agreed for achieving a specific result, this shall be paid as a performance-based bonus. (3) With regard to the content of coaching, service and consulting agreements concluded with us, we shall have the right to determine performance pursuant to Section 315 of the German Civil Code (BGB). (4) Within the scope of the contractual relationship, the Client is obliged to cooperate and shall provide all necessary cooperation without delay upon request. §3 Conclusion of Contract (1) The presentation and promotion of our services on our websites, brochures or within advertisements (for example on Facebook) do not constitute a binding offer to conclude a contract. (2) Contracts between us and the Client may be concluded orally (video call, telephone, etc.) or in writing. Unless otherwise agreed, the Client shall have no claim to receive the contract contents again in written form if the contract was concluded orally. (3) Contracts concluded orally arise through mutual declarations of intent. The Client agrees that we may record telephone conversations or video calls for documentation and evidentiary purposes. (4) We will confirm receipt of orders or requests submitted through our websites or video calls by email. Such confirmation does not constitute acceptance of the order unless acceptance is expressly declared in the confirmation. (5) If the service ordered by the Client cannot be provided (for example due to technical reasons), we will refrain from accepting the order. In this case, no contract shall be concluded. We will inform the Client without delay and refund any payments already received. §4 Prices and Performance (1) All prices stated by us are net prices and are subject to the applicable statutory value-added tax. (2) Our services shall be provided at the times agreed in the main contract with the Client. (3) Unless otherwise agreed, the Client is obliged to pay in advance. The agreed remuneration becomes due immediately upon conclusion of the contract. §5 Termination and Contract Duration (1) The contract shall be concluded for the duration specified in the respective main contract. (2) Unless otherwise agreed, the contract term shall automatically renew for the duration of the initial term unless terminated by either party at least four weeks before the end of the initial or extended term. Terminations must be made in writing. (3) Ordinary termination by the Client during the contract term is excluded. (4) The right of both parties to terminate the contract without notice for good cause remains unaffected. (5) In the event of termination by the Client for good cause, our claim to remuneration shall remain unaffected unless the Client proves that no damage or a significantly lower damage has occurred. §6 Default (1) Deadlines for the performance of our services shall not begin until the invoice amount has been received in full and all required information and cooperation by the Client has been provided. (2) If the Client is in default with due payments, we reserve the right to suspend further services until the outstanding amount has been settled. (3) If the Client is in default with a payment in the case of installment payments, we are entitled to terminate the contract for cause and discontinue services. In such a case, we may claim the total remuneration due until the next regular termination date as damages. §7 Performance (1) We shall perform the agreed services with the necessary care and diligence. We are entitled to engage third parties or service providers for this purpose. (2) Unless otherwise expressly agreed in writing, we owe the provision of services, not the creation of a specific work result. (3) If we are prevented from performing our services due to circumstances within the Client’s sphere of responsibility, our claim to remuneration shall remain unaffected. §8 Conduct and Consideration (1) The Client shall maintain the standard conduct of a prudent businessperson in dealings with us. We reserve the right to pursue any unlawful or inappropriate statements about our company or our services by legal means. (2) The Client must ensure respectful and appropriate conduct during participation in our programs and services. In the event of repeated disruption, we reserve the right to temporarily or permanently exclude the Client from participation without affecting our claim to remuneration. §9 Rights of Use (1) We hold exclusive copyright exploitation rights to all images, videos, texts, webinars, databases and other materials published by us. (2) The Client receives a non-exclusive right of use for the duration of the contract solely for the purpose of fulfilling the agreed contract. (3) Access data and logins to our platforms are provided solely for the booked contract period and generally on a personal basis. Sharing access data with unauthorized third parties is strictly prohibited. (4) Violations may result in contractual penalties of up to EUR 15,000, depending on the circumstances. §10 Payment Terms (1) The remuneration for our services is generally due in full upon conclusion of the contract unless otherwise agreed. (2) Payment may be made by bank transfer, SEPA direct debit authorization or credit card. (3) Entrepreneurs may receive an invoice upon request via email. §11 Liability (1) We shall be liable for damages in cases of intent or gross negligence in accordance with statutory provisions. (2) In other cases, liability shall be limited to foreseeable damages typical for the contract. (3) Liability for damages resulting from injury to life, body or health remains unaffected. §12 Right of Withdrawal We conclude contracts exclusively with entrepreneurs within the meaning of Section 14 BGB. Therefore, a statutory right of withdrawal does not apply. §13 Data Protection (1) The protection of personal data is a top priority for us. Details are provided in our separate Privacy Policy. (2) The Client consents to being contacted by us via email, telephone or other communication channels unless such consent is withdrawn. §14 Seminars and Events (1) Bookings for seminars or events are binding. (2) Cancellation is only possible for important reasons and subject to the applicable cancellation terms. §15 Applicable Law and Jurisdiction (1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. (2) The exclusive place of jurisdiction shall be Bremen, Germany, unless mandatory statutory provisions provide otherwise. (3) The contractual language is German. Status: 01 March 2026